Whether you're hunting for a new reserve power provider or you want to ensure that you're maximizing the relationship with your current one, it's always good to take a step back to reevaluate your reserve power priorities. In this industry, your provider should be viewed as a partner. And as a partner, they should have your best interests at heart. For that reason, we feel they should be offering you the following:
Site Assessments
Typically this happens on day one, since an assessment often dictates new equipment and installation. But if you haven't had one in a while, then there's no hurt in asking your current provider to check in on your system.
Installation Services
Again, this is typically a front-end service. But solid reserve power providers should have expert installers whether they're providing turnkey project management or making a (seemingly) simple repair. Meticulous attention to detail is critical in reserve power installations to minimize potential hazards and alleviate safety concerns. A clean, organized, and properly labeled area enables someone to react more quickly should an emergency situation arise.
Equipment Repairs and Maintenance
Speaking of repairs, the worst thing that can happen is having a provider who disappears after installation. This comes back to that mentality of partnership. In the reserve world, your provider not only needs to be on-call, but able to deliver solutions faster than lightning.
Generator Fuel Management
There's a saying in the reserve power industry that a generator is only as good as its fuel. This truth must be supported by vigilant maintenance to ensure that your generator is equipped with the healthiest fuel possible.
Factory-Trained Technicians
Field technicians must be experts in their field—be it telecommunications or mission critical facilities—and also know reserve power equipment inside and out. Like with most businesses, a provider is only as good as the employees delivering their services.
These are just a few examples of what a strong reserve power provider should be offering. The best ones? They'll be offering much more. They're typically comprehensive in their approach, offering everything from the assessment to ongoing maintenance, leaving no stone unturned. In the reserve power business, you really can't afford any other approach. That goes for you, and your provider.
